"We are down to 25 percent of our refund processing staff. Sie können Ihren Gutschein für die Bezahlung von Flügen auf allen Flügen der Ryanair-Gruppe in über 200 Destinationen verwenden. Start your Independent Premium subscription today.Are you sure you want to mark this comment as inappropriate?Independent Premium Comments can be posted by members of our membership scheme, Independent Premium. "We don't even have those people in the office processing those refunds. Aside from legal action, if your airline refuses or makes it impossible for you to claim you have two options.Some airlines are members of official adjudication schemes, which have the power to make legally binding rulings on whether you should receive a refund.
But with millions of flights grounded because of the Covid-19, airlines have struggled to meet their obligations under European Initially Ryanair – Europe’s biggest budget airline – told passengers whose flights were cancelled: “You can choose between a full refund of the cost of your ticket, or the option of re-routing.”Ryanair promised passengers they would get their money back within 20 working days. The most insightful comments on all subjects try again, the name must be unique try again, the name must be unique At first it said it would give the money back, but then it said this would only be after the coronavirus crisisReaders have been contacting us in their droves this week asking exactly the same question.
"We also need to hire another 1,000 people to handle the refund processing. By continuing to browse you consent to our use of cookies.
The airline was one of only a handful of carriers to include an automatic refund link on its website, albeit one that frequently failed.But it is now telling its customers to either accept a voucher for future travel or wait – potentially for a year or more – to get their money back.
Furious Ryanair customers – likely numbered in the thousands – have jumped through hoops to apply for cash refunds from the budget airline, only to be sent vouchers… British Airways is also offering a refund but forcing its customers to call its swamped customer services team to request it, which Legally, while airlines don’t have to pay compensation for cancellations caused by COVID-19, they are obliged to refund passengers within seven days.Despite what airlines and travel companies are telling their customers, the law has not changed.
© 2020 Guardian News & Media Limited or its affiliated companies.
According to the publication, Ryanair’s emails to passengers state that, if they wish to request a cash refund, “…as our payment agents are required to stay at home in the fight against the Covid-19 pandemic, payment security restrictions prevent us from processing cash refunds until the Covid-19 crisis has abated. The rules are clear: full refunds are due if the airline cancels the flight, to be processed within seven working days.Clearly, the easiest option is to take the vouchers.
has already reported on how Ryanair’s policy breaks the law. Mr O'Leary said coronavirus had resulted in the company only operating at 25 percent capacity for its refund processing staff.He also noted the company had over 30 million refund requests to deal with, in comparison to their normal 10,000 a month.Mr O'Leary said: "It is very important that all customers understand there has been no change to your refund entitlement. Many airlines are offering customers credit notes or vouchers instead of a refund, which you can use to book a holiday at a later date. continue to respect all commenters and create constructive debates. Virgin Atlantic travel advice for holidaymakers with summer flightsFlights: When will easyJet, Ryanair, BA, TUI & Jet2 fly again?A condition of requesting a cash refund would be waiting a considerable number of months to receive it. Just this evening got an email offering me a "voucher" and a link to their website at which to contact them if I want cash instead. {{#replies}} "Mr O'Leary went on to explain the difficulties Ryanair is expecting in trying to get refunds back to all those who requested it.He continued: "We can't get that backlog processed until the restrictions on people coming to work are lifted. Ryanair is offering vouchers and free moves as these are automated and give customers an immediate alternative. However you should be prepared for a struggle to get your money back. There are no comments yet - be the first to add your thoughts You can understand more and change your cookies preferences The airline was one of only a handful of carriers to include an automatic refund link on its website, albeit one that Find more unbiased advice on travel and the coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Even passengers who applied for their refund over a month ago report receiving an email with an unsolicited voucher.‘We highly recommend using the refund voucher,’ it says, before going on to say: ‘You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.’At present it is unclear when the COVID-19 emergency will have ‘passed’.Ryanair’s rival, easyJet, in contrast has recently restored an online link for its customers to claim a refund.
Independent Premium. Our While it may seem impossible, numerous people have been refunded by the major airlines, so it is worth continuing to fight to get your money back.If you do not urgently need the money, however, consider waiting to make your claim until call centres are less busy. Please After a further 10 days, Ryanair said: “Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed.
There are no comments yet - be the first to add your thoughts {{#replies}} Today, in a subsequent email to customers, it said that these vouchers could be exchanged for cash after 12 months. {{#sender.isSelf}} "Like in the months July, August or even the summer of 2021 once we are back travelling. Update 9.30pm Tue 28 Apr: Some Ryanair customers who recently received a voucher have just told us they've had a new email from the airline saying that if they don't use their voucher before the expiry date in 12 months' time, they will receive a full cash refund. they can to create a true meeting of independent Premium. There are no Independent Premium comments yet - be the first to add your thoughts “I wonder if they’re trying to put off a cash refund for a year?”Danielle Koop tweeted: “Ryanair are you honestly taking the mick?